FAQs

Are these the right FAQs for my Allbirds Gift Card?

To get you to the right place for assistance, please review the terms on the back of the card or on the eGift template. 

Gift card numbers that are 20 digits are issued by TGCM ALBS - 3; you are in the right place!

Gift cards sold on Allbirds website and in Allbirds retail stores can be serviced at www.allbirds.com.

Where can I buy Allbirds gift cards? Where can I use my gift card?

Allbirds gift cards are currently only available for purchase in the United States and can only be redeemed for orders shipped to an address in the United States. Allbirds gift cards can be redeemed at authorized Allbirds stores in the US. To find a store near you, click here.

Who can I contact about my Allbirds gift card I purchased at Allbirds.com or at an Allbirds store?

Contact Allbirds at 1-888-963-8944 or help@allbirds.com

Does a TGCM ALBS, LLC  gift card have an expiration date or any associated non-use fees?

TGCM ALBS Issued Allbirds gift cards do not expire or incur any fees.

 How can I check my gift card balance on a TGCM ALBS, LLC Issued gift card?

Gift card balances can be checked at by applying the gift card to your cart at checkout or by contacting our team at allbirds@giftcardassistance.com

How can I request a refund for my TGCM ALBS, LLC Issued Allbirds gift card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your TGCM ALBS, LLC Issued Allbirds gift card has a verifiable balance of $10 or less, please contact allbirds@giftcardassistance.com to request a refund.

How can I request a replacement on a lost, stolen or damaged TGCM ALBS, LLC gift card?

To request a replacement or report a lost or stolen card, please contact allbirds@giftcardassistance.com

Who should I contact with concerns about the status of a gift card or gift card fraud?

If you have any questions or concerns about the status of a gift card, please email us at allbirds@giftcardassistance.com.